Shipping Policy

1. Order Processing Time

Most in stock orders are processed within 1 to 3 business days after payment authorization and any required verification. Processing times do not include weekends or holidays.

Certain products, including motorized vehicles, electric dirt bikes, ATVs, and freight class items, may require extended processing due to scheduling, carrier coordination, or fraud prevention verification.

We reserve the right to delay shipment until all required verification and authorization steps have been completed.

2. Verification for High Value Orders

To protect against fraud and unauthorized transactions, certain orders may require additional verification prior to shipment.

Verification may include confirmation of purchaser identity, payment method validation, written authorization, or direct communication with the customer.

If verification cannot be completed satisfactorily, we reserve the right to cancel the order and issue a refund at our discretion.

3. Shipping Methods and Carriers

We ship orders using parcel carriers or freight carriers depending on product size, weight, and classification.

Freight or LTL shipments may require:

• Delivery appointments
• Adult signature
• Liftgate service
• Residential or limited access fees
• Adequate unloading capability

Carrier selection is determined solely by Creature Racing Parts based on service availability, cost, and scheduling considerations unless otherwise agreed in writing.

4. Shipping Address Requirements and Changes

Customers are responsible for providing complete and accurate shipping information at checkout.

Once an order has been processed, shipping address changes are not permitted unless approved in writing and any required re verification of identity and payment authorization is completed.

We are not responsible for delays, losses, or additional charges resulting from incorrect, incomplete, or outdated shipping information.

5. Delivery, Risk of Loss, and Acceptance

Delivery to the shipping address provided at checkout constitutes successful fulfillment.

Title and risk of loss transfer to the customer upon delivery to the confirmed shipping address.

Freight deliveries may require a signed delivery receipt or Bill of Lading acknowledgment.

If a carrier marks a shipment as delivered, signed for, or available for pickup, the order will be considered delivered for fulfillment purposes.

6. Delivery Appointments, Refusals, and Missed Deliveries

For freight shipments requiring appointments, customers must coordinate directly with the carrier and be available to accept delivery.

If a shipment is refused, delayed, missed, returned, or deemed undeliverable due to:

• Customer unavailability
• Failure to schedule or attend a delivery appointment
• Lack of proper unloading equipment
• Incorrect address information
• Refusal to accept shipment
• Failure to pay carrier imposed accessorial fees

The customer is responsible for all related charges, including storage, redelivery, return freight, and handling fees.

Any applicable refund will be issued only after product inspection and will be reduced by all incurred shipping and carrier related costs.

7. Estimated Transit Times

Transit times provided at checkout are estimates only and are not guaranteed.

Carrier delays caused by weather, holidays, routing issues, labor disruptions, or regional service limitations are outside of our control. We are not liable for delays once an order has been transferred to the carrier.

8. Tracking and Shipment Confirmation

Tracking information is provided when available.

Freight shipments may have limited tracking scan updates compared to parcel shipments. Customers requiring additional updates may contact us and we will request a status update from the carrier.

9. Shipping Damage, Shortage, or Loss Claims

Customers must inspect all packages and freight shipments immediately upon delivery.

For freight deliveries, any visible damage must be clearly noted on the delivery receipt or Bill of Lading prior to signing.

If concealed damage is discovered after delivery, customers must notify us within 24 hours and provide clear photographs of:

• The damaged product
• The original packaging
• Shipping labels and tracking details

Failure to document visible damage at delivery or to notify us within 24 hours may limit or void the ability to file a carrier claim.

While we may assist with carrier claim submissions when appropriate, we do not guarantee approval of any claim.

10. International Shipping

If international shipping is offered, orders may be subject to customs duties, taxes, brokerage fees, and import restrictions imposed by the destination country.

These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

Contact Information

Creature Racing Inc.