Return Policy

1. Final Sale Items

The following categories cannot be returned once ordered:

• Electric dirt bikes and e-motos
• ATVs and motorized vehicles
• Complete bikes and complete vehicle units
• Freight class items
• Items shipped via LTL freight or common carrier
• Special orders, pre-orders, deposits, and reserved inventory
• Items marked Final Sale, No Returns, As-Is, or Clearance
• Electronic components (controllers, batteries, motors, ECUs, displays, wiring harnesses, chargers)
• Wear items and consumables (tires, tubes, brake pads, chains, sprockets, grips, lubricants)
• Installed, assembled, used, opened, or test-fitted items

No returns, exchanges, or refunds are offered for the above categories except where required by applicable law.

2. Limited Eligible Returns

Returns require all conditions to be met:

• Return request submitted within 7 days of confirmed delivery
• Item is brand new, unused, uninstalled, and unassembled
• Item in original packaging with all materials, manuals, tags, and accessories
• Proof of purchase and order number provided
• Return pre-approved in writing by Creature Racing Parts

Returns sent without prior written approval will be refused and returned at the customer's expense.

Approval does not guarantee a refund until inspection is completed.

3. Non-Refundable Fees and Costs

If approved, the following cannot be refunded:

• Outbound shipping charges
• Return shipping charges
• Freight charges
• Carrier accessorial fees (liftgate, appointment, residential, limited access, storage, redelivery)
• Payment processing fees
• Transaction fees
• Assembly, labor, diagnostic, testing, and repackaging costs

Refunds are limited strictly to the eligible product value after deduction of all incurred costs.

4. Order Cancellations

Orders may only be canceled before processing or shipment with written confirmation. Approved cancellations may deduct:

• Minimum 3% cancellation fee or actual payment processing fee (whichever is greater)
• Applicable restocking or handling fees

Orders cannot be canceled once they have been shipped, tendered to a carrier, or prepared for freight pickup.

5. Delivery Refusal, Missed Delivery, and Incorrect Address

Customer responsibility applies when shipments are refused, returned, delayed, or undeliverable due to:

• Incorrect or incomplete address
• Customer unavailability
• Failure to schedule or attend delivery appointment
• Lack of proper unloading equipment
• Failure to pay carrier-imposed fees
• Refusal to accept delivery

Customers bear costs for return freight, storage, redelivery, and handling. Refunds occur only after product return and inspection, reduced by all incurred costs.

6. Shipping Damage and Claims

Customers must inspect shipments immediately upon delivery. Visible damage must be noted on the delivery receipt or Bill of Lading before signing.

If no damage is noted at delivery, the shipment is deemed accepted in good condition.

Damage claims must be reported within 24 hours with photographs of the product, packaging, and shipping documentation. The company may assist with carrier claims but does not guarantee approval.

7. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute after confirmed fulfillment or delivery constitutes a breach of this policy.

Documentation submitted includes order records, communications, tracking information, delivery confirmation, and signed freight documents. Chargeback abuse may result in refusal of future service, account suspension, recovery efforts, or legal action where permitted by law.

8. Warranty Claims

Manufacturer or merchant warranties are separate from returns. Warranty service does not constitute a return, cancellation, or refund and does not entitle the customer to initiate a payment dispute.

9. Refund Processing

For approved refunds:

• Issued to original payment method only
• 3 to 5 business days after receipt and inspection to process
• Financial institutions may require additional time to post funds

Refund timing is dependent on the issuing bank or payment provider.

Contact Information

Creature Racing Inc.